Care, Repairs & Returns
Care & Cleaning
For all of our technical waterproof garments, we strongly recommend using a Tech Wash to wash and clean your items. Air drying is also recommended in order to not damage the garment through excessive heat or friction.
Repairs & Warranty
Normal Wear & Tear
Exchanges & Returns
To initiate a warranty repair, sizing exchange or return request on your Terracea outerwear product, please visit our contact page and complete the web form (provide your Order Number and include all vital details in the Message section).
A representative will then respond back to your inquiry within 48 hours to assist in next steps in either arrange for repair of your product, exchanging your product for a different style/size, or returning your product for a partial/full refund.
Customer satisfaction has always been and will always remain our top priority. Our goal is for you to be 100% satisfied with anything you order from us. If you are not totally happy with your purchase, we will work with you to either replace your products, fix your problem or refund your money.